Privacy Policy

Effective Date: September 5, 2023aggrieve.xyz ("we," "us," or "our") is committed to protecting your privacy as you battle dark creatures, uncover cursed secrets, and survive brutal fantasy realms in our dark fantasy action RPGs and related services (the "Services") at aggrieve.xyz. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By accessing or using the Services, you consent to the practices described herein. Information We Collect Personal Information: During account registration, we collect your email address, username, password (encrypted), date of birth (to verify age eligibility for mature content), and preferred character class (e.g., warrior, warlock, rogue). For in-game purchases (e.g., weapon skins, armor sets, expansion packs) or subscription plans, we collect payment details (processed by third-party providers like Stripe) and billing address. Optional information (e.g., clan affiliations, role-playing backstories) may be collected if you choose to provide it. Usage and Gameplay Data: We automatically gather data about your interaction with the Services, including IP address, device type, operating system, browser version, character progress (e.g., level, skills unlocked, boss defeats), in-game combat metrics (e.g., damage dealt, death counts), loot collection, and technical performance data (e.g., crash reports, frame rate). This data is collected via cookies, in-game analytics tools (e.g., Unreal Engine Analytics), and server logs. Social Data: If you participate in clans, PvP battles, or in-game chat, we collect your communications (e.g., chat logs, clan messages) to moderate content and facilitate teamwork. If you link social media accounts, we may access limited information (e.g., display name) to enable features like clan invites. How We Use Your Information To create and manage your account, track your character’s progress, and sync data across devices. To process transactions, fulfill orders, and send purchase confirmations or subscription reminders. To personalize your experience: recommend gear, skills, or clans based on your character class and playstyle. To improve the Services: analyze gameplay data to balance combat mechanics, fix bugs, optimize difficulty curves, and develop new content (e.g., realms, bosses, quests) aligned with user behavior. To communicate with you: send account updates, event notifications (e.g., boss rush tournaments), promotional offers (you can opt out of marketing communications at any time), and respond to inquiries. To ensure fair play and security: detect cheating, hacking, or fraudulent activities, and enforce our Terms of Service. Information Disclosure We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances: To trusted third-party service providers (e.g., payment processors, cloud hosting services, anti-cheat software) who assist in operating the Services, subject to confidentiality agreements. To clan members (limited to your username and character information) to facilitate teamwork and PvP coordination. To law enforcement or regulatory authorities if required by law, or to protect our rights, property, or safety, or that of our users or the public. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, with prior notice and a commitment to uphold this Privacy Policy. Data Security We implement robust security measures to protect your personal information and character data, including end-to-end encryption of sensitive data, secure server storage (compliant with ISO 27001), regular security audits, and multi-factor authentication options for accounts. Our anti-cheat system uses machine learning to detect and prevent unfair gameplay (e.g., god modes, aimbots). Your Rights Access and Correction: You may access, review, and update your personal information by logging into your account or contacting [email protected]. Deletion: You may request account deletion by submitting a request to [email protected]. We will delete your data within 30 days, except as required by law (e.g., financial records) or to prevent fraud. Clan-related data may be retained for moderation purposes. Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in our messages or updating your account preferences. Cookie Management: You can adjust cookie settings in your browser, though disabling certain cookies may limit functionality (e.g., character progress sync, clan invites). Children’s Privacy The Services are not intended for children under 13. Games with mature content are rated 17+, and we verify age during registration. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the data promptly. Parents or guardians may contact us to request verification or deletion of their child’s information. Changes to This Policy We may update this Privacy Policy periodically. We will notify you of changes by posting the revised policy on our website with a new effective date. Your continued use of the Services after the update constitutes acceptance of the revised terms. Contact Us For questions or concerns, contact:aggrieve.xyz678 Shadow Lane, Pittsburgh, PA 15201, USAEmail: [email protected]